Refund & Return
REFUND POLICY – THE BASICS
At Pacific Edge Labs, we focus on delivering high-quality, research-grade materials that meet strict quality control standards. Due to the sensitive nature of these products, all purchases made through www.pacificedgelabs.com are subject to the following terms.
1. All Sales Are Final
Because our products are laboratory materials that cannot be restocked, all sales are final.
This policy ensures the safety, purity, and integrity of all compounds we distribute.
2. Damaged or Incorrect Items
If your shipment arrives damaged, defective, or incorrect, you may be eligible for a replacement.
To qualify:
- You must contact us within 48 hours of delivery
- Email support@pacificedgelabs.com
- Provide your order number and clear photos of the product and packaging
After review and verification, we may issue:
- A replacement shipment, or
- Store credit (case by case)
Replacements are only offered for shipping damage or order fulfillment errors.
3. Lost or Stolen Packages
- Pacific Edge Labs is not responsible for:
- Packages marked as delivered but not received
- Lost or stolen packages
- Carrier delays or delivery errors
We recommend contacting the carrier directly for delivery disputes.
4. Order Cancellations
All sales are final
5. Unauthorized Returns
Any product returned to our facility without authorization will be discarded and no refund or replacement will be issued.
6. Contact Us
If you have any questions regarding this Refund Policy or need assistance with an order issue, please contact:
